Low Income Home Energy Assistance Program (LIHEAP)




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ow-Income Home Energy Assistance Program (LIHEAP) is designed to aid qualifying low-income households (homeowners and renters) in the partial payment of their residential heating costs during the winter season. This program is not designed to pay a household’s total energy costs but will supplement assistance based on several factors, including total household income, household size, dwelling type, and type of heating fuel. LIHEAP can also provide qualified families and individuals with a moratorium for the winter season. This ensures that their energy will not be shut off during a potentially dangerous time of the year.

This program is offered in Dubuque, Delaware and Jackson Counties. It runs from October 1st – April 30th for the elderly (60 years of age or older) and disabled. For other qualified households, the program runs from November 1st – April 30th.

LIHEAP encourages regular heating payments, promotes energy awareness, and encourages reduction of energy usage through energy efficiency, client education, and weatherization. Households that qualify for LIHEAP will automatically qualify for weatherization assistance. To learn more about our weatherization program, please click here.

To qualify for LIHEAP, you must:

  • Reside in Dubuque, Delaware, or Jackson County
  • Meet the federal income guidelines (see below)
  • Pay a vendor (such as a utility company) directly for your primary heating source

A household whose rent is subsidized and has heat included does not qualify for LIHEAP.

To apply you will need to provide:

  • Proof of all household income for past 30 days. Income includes but is not limited to: wages, social security, SSI, pension/retirement benefits, Vet benefits, child support, FIP, alimony, child support, self-employment income, interest, adoption & foster care subsidies, and any other income not listed.
  • Copies of current heating and electric bills.
  • Social Security cards for all members living in your household.
  • Landlord name, address and phone number.

To apply in person call or visit your local Operation: New View CAA office to schedule an appointment.

Eligibility for LIHEAP program participation is established according to the following federal income guidelines. Households must be at or below these guidelines to qualify for the program.

Family Size Annual Income
1 $21,858
2 $29,593
3 $37,328
4 $45,063
5 $52,798
6 $60,533
7 $68,268
Family Size 1 Month Income
1 $1,821.50
2 $2,466.08
3 $3,110.67
4 $3,755.25
5 $4,399.83
6 $5,044.42
7 $5,689

For each additional household member, add $7,735 to the annual income.


The LIHEAP program includes an Emergency Crisis Intervention Program (ECIP) which assists those who are facing crisis situations. Crisis situations include preventing disconnection of utilities, repairing or replacing furnaces, providing an emergency delivery, and reconnecting disconnected utility services. In order to qualify for this program, the household must apply and be eligible for LIHEAP. This service is available in Dubuque, Delaware, and Jackson Counties.

Additionally, in the summer we have an Emergency Cooling Program. This program provides fans, when available, to help combat the heat.

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